The Story of Lenny, the Internet’s Favorite Telemarketing Troll:

Sahin pointed out how Lenny’s recordings are very flexible in the sense that they can be reasonably applied to a number of telemarketing prompts. More importantly, however, Lenny is also able to control the conversation and force the caller to adjust to Lenny’s narrative. This is why so many telemarketers end up staying on the line for ten minutes or more, despite interacting with a looping recording.

Rian van der Merwe Product manager • Author • Speaker